Privacy Policy

1. Overview

At Eat Out Round About, we are dedicated to protecting your privacy and handling any personal information we obtain from you with care and respect. This Privacy Policy covers the use of information collected by Eat Out Round About related to your use of our website www.eatoutroundabout.co.uk our mobile Eat Out Round About applications.

To help ensure a rewarding experience for our visitors, we are providing you with this Privacy Policy that describes the information practices of the website and our mobile Eat Out Round About App, including how we collect, use, and disclose personal information.

Although we acknowledge that no place is completely safe and no online safety measure will work all of the time, we are committed to providing an enjoyable, and safe website and mobile application for our users. We are dedicated to safeguarding personal information collected on the website and the mobile app. We work hard to ensure that our Privacy Policy and our information practices adhere to the General Data Protection Regulation (GDPR).

Eat Out Round About is designed specifically for local people to connect and enjoy dining experiences. We are dedicated to protecting their privacy and handling any personal information we obtain with care and respect.

Our Commitment to Privacy

Eat Out Round About is very committed to helping users control their privacy. Users of the app can adjust their privacy settings in their personal profile on the app to control how their data is used and processed.  We continually strive to improve the Eat Out Round About platform and should a user be unhappy about their privacy settings they notify us by contacting us at support@eatoutroundabout.co.uk. The user has full control to edit their personal information, but in the event that personal data is requested to be removed, pleased email support@eatoutroundabout.co.uk.

As required by General Data Protection Regulation (GDPR), the following identifies the data controller and data protection officer.

  • Data Controller: Eat Out Round About,
  • Data Protection Officer: Ali Gordon
  • Address: 6-8 Bond Terrace, Wakefield, West Yorkshire, WF1 2HW
  • Email: support@eatoutroundabout.co.uk

The FAQ section on the app and website is updated periodically with common questions and information, but if you have questions or concerns regarding this Privacy Policy, please email us anytime at support@eatoutroundabout.co.uk.

2. THE INFORMATION WE COLLECT

There are two different methods of collecting data in the Eat Out Round About App. The first is data entered by the user, and the second is data that is automatically obtained public information made available by visiting our website and/or downloading our mobile app.

Users must be registered users to access the Eat Out Round About Mobile App.

Automatically collected data

  • (1) Internet Protocol (IP) Address – this is a number identifier associated with your computer/device. We use this to verify your host or network interface and location by country origin only.
  • (2) Third-Party Advertisers/Analytics – Please refer to our third-party privacy policies listed below to see what information they collect.

Requested information at time of registration sign up for Eat Out Round About users:

  • (1) First Name and Last Name (required)
  • (2) Mobile phone number (required) that the user uses to log into the Eat Out Round About Mobile App.
  • (3) Postcode (required): This is the postcode used to identify the local economy where the user lives to provide relevant content and local economy impact information.
  • (4) Email so that the user can be updated with important updates, requested emails and has an additional security check in the event of voucher queries.
  • (5) A signup code may have been issued.  This is used to track any purchases and attribute commissions and bites to introducers to the app.

3.DATA SECURITY PRACTICES

Eat Out Round About operates with collecting as little personal information as possible about you with the ability to share voluntary information that may be helpful to build your circles. Even though we only collect limited personal information this information is kept behind firewall and SSL encryption. With this safety infrastructure in place, we still follow data security practices to make sure this data is secure.

Guidelines for Administration and IT teams

  • Each user/employee with access is background checked and signs a confidentiality agreement before obtaining their required access.
  • Each user shall be identified by a unique user ID so that individuals can be held accountable for their actions.
  • The use of shared identities is permitted only where they are suitable, such as training accounts or service accounts.
  • Each user shall read this app user policy and agree to a statement that they understand the conditions of access.
  • Records of user access may be used to provide evidence for security incident investigations.
  • Access shall be granted based on the principle of least privilege, which means that each program and user will be granted the fewest privileges necessary to complete their tasks.

Network Access

  • All employees and contractors shall be given network access in accordance with business access control procedures and the least-privilege principle.
  • Segregation of networks shall be implemented as recommended by the company’s network security research. Network administrators shall group together information services, users and information systems as appropriate

User Responsibilities

a. All users log out whenever they leave their app to reduce the risk of unauthorised access.

b. All users must keep their app and profile clear of any sensitive or confidential information.

Application and Information Access

  • All company staff and contractors shall be granted access to the data and applications required for their job roles
  • All company staff and contractors shall access sensitive data and systems only if there is a business need to do so and they have approval from higher management.
  • Sensitive systems shall be physically or logically isolated in order to restrict access to authorized personnel only.

Access to Confidential, Restricted information

  • Access to data classified as ‘Confidential’ or ‘Restricted’ shall be limited to authorised persons whose job responsibilities require it, as determined by the Data Security Policy or higher management.
  • The responsibility to implement access restrictions lies with the IT Security department.

4. THE REGISTRATION PROCESS

Once the initial sign up process is completed by the Eat Out Round About user, the user is granted access to their Eat Out Round About account with access to free features. Where an Eat Out Round About account is created, the account admin may grant a user additional permissions to access app features such as employees at a venue, partners or employees of a circle. Eat Out Round About Accounts are setup by request at support@eatoutroundabout.co.uk or by requesting to become a venue. The Account admin has the ability to add and remove users from their account according to the level and access privileges they would like each user to have as noted below.

During the registration process, we will collect and store certain information from you. As described in this Privacy Policy, we only directly collect personal information submitted by the user and is not shared publicly or with third parties except as described in this Privacy Policy.

5. ACCOUNT TYPES

There are FIVE account types on Eat Out Round About App. Depending on how you use the app, each account type has specific limitations to access within the app. Below are the descriptions of each account type.

User

This is a user who downloads the app and registers with their mobile phone number. Eat Out Round About users will be allowed to find venues, book tables, send and accept friend requests, favourite venues, chat, claim vouchers, redeem vouchers, write venue reviews. When users try to access the app without registration, they will be prompted to register.  Each user can manage their privacy settings.

Venue Account Admin

Account Admins that are venues can create venues, manage account details, add venue admins and view self-billing invoices.  They also have access to all the venue admin and venue staff features.

Venue Admin

Venue Admins can manage venue admins and staff users, manage venue details, see all voucher redemptions by all staff.

Venue Staff

Venue staff can redeem vouchers and see the voucher redemptions they have redeemed.

Circle Admin

Circle Admins are those users that purchase vouchers as a business account via the website.  They have the ability to create and edit voucher campaigns and vouchers and issue them to users. They can see the first name and last name of users claiming vouchers to safeguard against fraudulent claims.

6. FEATURE LIST

Eat Out Round About users will be able to participate in the following activities depending on their Account Profile Type.

Features User Venue Account Admin Venue Admin Venue Staff Circle Admin
Write Personal Bio:
Users can write a personal bio on their profile to let other users know more about them.  They can add a job title and company name to show where they work.
✔  ✔  ✔  ✔  ✔ 
Send a connect request to invite users to join user circle:
Request and accept circle connections to view profiles and dining preferences.
✔  ✔  ✔  ✔  ✔ 
Accept User Connect Request to join their circle:
Accept or decline connection requests.
✔  ✔  ✔  ✔  ✔ 
Add venues to favourites:
These are displayed on the users profile to give ideas on where to dine out.
✔  ✔  ✔  ✔  ✔ 
Add ratings and write venue reviews:
Write ratings and reviews on venues to share experiences.
✔  ✔  ✔  ✔  ✔ 
Book a table:
Booking a table enables the venue to contact the user via chat to confirm or reject the booking. Venue can chat with user via message.
✔  ✔  ✔  ✔  ✔ 
Chat with Users:
Users can chat directly with other approved users in their circle.
✔  ✔  ✔  ✔  ✔ 
Claim Vouchers:
Users can claim vouchers by entering a promo code or scanning a valid QR code. Claiming a voucher makes the name of the claimer visible to the account admin.
✔  ✔  ✔  ✔  ✔ 
Redeem Vouchers:
Users can redeem vouchers in hospitality venues and pseduomised economic data is used and shared for economic impact research purposes to stimulate local investment.
✔  ✔  ✔  ✔  ✔ 
Earn User Bites:
Users can earn bites for performing bite earning activities on the app.
✔  ✔  ✔  ✔  ✔ 
Purchase a Greeting Card:
Users can purchase and send greeting cards to friends.  Friends are notified by email their details are stored to claim their card.
✔  ✔  ✔  ✔  ✔ 
Redeem Vouchers
Anonymous data of voucher redeemers is available to venue Account Admins and Venue Admins.  The staff user who redeemed the voucher is available to venue and account admins.
✔  ✔  ✔ 
Check Into Events and Claim Vouchers
When checking into events to claim vouchers, users can see other users based on pick n mix privacy.
✔  ✔  ✔  ✔  ✔ 
Purchase and Issue Bulk Vouchers
Circle Admins can purchase and issue bulk vouchers via email according to their subscription level.
✔ 

7. Packages,  Vouchers and Digital Greeting Cards

There are two types of users that purchase from Eat Out Round About.  Users can purchase digital greeting cards and vouchers directly via the app.  Businesses and organisations (Circle Accounts) can purchase packages and vouchers to issue in bulk via the website. The package subscriptions are either monthly or annually and auto-renewed based on the schedule selected. Subscriptions are managed by the Account Admin user.

Eat Out Round About Subscriptions – grant access to a range of vouchers based on the subscription selected, plus a number of additional app features.

This is available to both IOS and Android users.

8. EAT OUT ROUND ABOUT USER INFORMATION

User-Generated Content

When a User engages in some of our user-generated activities, including Profile Bio, Chat, Ratings and Reviews and claiming vouchers, they may share information that could be considered personally identifiable information (PII). While there is no foolproof system to control PII, Eat Out Round About are monitoring the app and website 24/7 and are able to address and delete content immediately should they be determined to contain user PII. However, you should be aware that any PII user provide may be read, collected, or used by other members who access them. The user-generated features within the Eat Out Round About App are: chat, comments, personal bio and name.

Additional Information Shared by Users

Invite to connect to my cirlce : Eat Out Round About’s “Invite to My Circle” program allows a Eat Out Round About Member to send an sms text to friends who are not Eat Out Round About Members to tell them about the Eat Out Round About App. We collect a friend’s mobile number and a user’s friend’s name for the sole purpose of sending this sms text. The mobile numbers are not viewable on the app by members and are not stored in any personally identifiable manner. Users who have not registered do not have access to the “Invite to My Circle” feature.

General Collection of Non-Personal Information

We collect information through technology to make our mobile app more interesting and useful to you and for various purposes related to our business. For instance, when you come to our app, we collect your IP address. An IP address is associated with the access point through which you access the Internet, and it is typically controlled by your Internet Service Provider (ISP). Standing alone, your IP address is not personally identifiable information. We may use IP addresses to collect information regarding the frequency with and geographic location from which our guests visit various parts of our mobile app.

Cookies

Our mobile app collects information through a variety of technical methods, including but not necessarily limited to cookies. Cookies are pieces of information that a mobile app sends to your computer while you are viewing the website. We use cookies to make it easier for you to navigate our app and to track and target the interests of our users to enhance the experience on our app. We also may use technical methods to analyse the traffic patterns on our app, such as the frequency with which our users visit various parts of our app.

We may use the information collected through these technical methods for many purposes, including delivering content, tracking, and enhancing our users’ experience on our mobile app. We do not link the information we store in cookies to any personally identifiable information you submit while on our mobile app.

In HTML emails that we send our users, we may use technical methods for a number of purposes, including to determine whether our users have opened or forwarded those emails and/or clicked-on links in those emails, to customise the display of banner advertisements and other messages after a user has closed the email, and to determine whether a guest has made an inquiry or purchase in response to a particular email. These technical methods may enable us to collect and use information in a form that is personally identifiable information.

Our app contains links to other apps that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other apps and whose information practices may be different from ours. Users should consult the other apps privacy notices, as the apps are not covered by our Privacy Policy. This Privacy Policy applies to only the information collected by the Eat Out Round About App.

Please see www.eatoutroundabout.co.uk/cookie-policy.

9. ADVERTISING

Eat Out Round About includes advertising throughout the app by local businesses. All advertisements are reviewed by staff to confirm they are appropriate for Eat Out Round About users.

Gigs Ads are ads sold directly to approved advertisers. These approved advertisers are provided anonymous information when their campaign is complete. These approved third parties will receive a 4-point data analysis of their advertising campaign’s performance in the Eat Out Round About App. This 4-point data analysis includes the number of views a campaign received, location and where relevant, job function of the users who viewed the campaign. All data is anonymous and not tied to any specific user or account.

At any time, users can access the information collected on them in my profile on the app and update their privacy settings.  With an Eat Out Round About Admin account, users can update their company information on the website and venues can update their venue and account information directly in the app. Account Admins can see activity relating to voucher redemptions and users redeeming vouchers on the app.

10. ACCOUNTS AND ACCESS TO INFORMATION

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting you access to the personal information that we collect and maintain about you.

11. DATA RETENTION

We will retain your or your information for as long as your account is active or as needed to provide services. We will retain and use the information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreement. You may request to delete your account by emailing us at support@eatoutroundabout.co.uk. Please include your full name, mobile number and email address.

12. PROMOTIONAL COMMUNICATIONS

By following the unsubscribe instructions in the emails you receive, you may opt out of receiving promotional emails. If you choose to opt out of promotional emails, you may still receive emails about your account, subscription, and membership activity.

13. PUSH NOTIFICATIONS

Your may receive push notifications relating to activities on the Eat Out Round About App on your mobile device. Push Notifications may be deactivated at any time by changing the notification settings in your profile pick ‘n’ mix privacy settings within the Eat Out Round About app.

14. CONTACT EAT OUT ROUND ABOUT

If you have questions or wish to send us comments about this Privacy Policy, please send an email to Eat Out Round About at support@eatoutroundabout.co.uk or write us at:
Member Services, Eat Out Round About, 6-8 Bond Terrace, Wakefield, WF1 2HW.

Please be assured that any personal information that you provide in communications to the above email and postal mail addresses may be used to send you promotional materials, unless you request otherwise.

15. EFFECTIVE DATE AND PRIVACY POLICY CHANGES

The Privacy Policy set out above is effective as of November 1, 2021, and it applies to all information previously obtained by Eat Out Round About. We reserve the right to change the Privacy Policy at our sole discretion. Eat Out Round About users will be informed of any such change by notifying users of the new Privacy Policy on the app. The effective date of any change of the Privacy Policy will be clearly marked. As required by law, we will not use personally identifiable information in ways that are materially different from the ones described in this Privacy Policy without also providing notification of such practices and obtaining consent to any such different uses. If we make material changes to this policy, we will notify you by email to the change becoming effective. If we make material changes to how we use personal information, we will notify users by email.